Boston Engineering Customer Portal

Service Desk for PTC Windchill and ThingWorx IIoT

thigworx   ptc

Use the Boston Engineering customer portal to submit service requests, get status updates, and Check PLM/IIoT KPIs.

Sign In
Emails for specific Issues

MREG Key Features

Mixed Reality Expert Guidance (MREG) from Boston Engineering stands out as a cutting-edge solution with a suite of features designed to revolutionize remote collaboration, particularly in the realm of field technicians and machinery repairs. Among its notable capabilities is the ability for users to draw, circle, and measure details on their screen that map to physical space.

One of the key functionalities of MREG is its drawing and annotation feature. Technicians equipped with AR headsets, smart phones, or tablets can draw and annotate on their field of view, adding a layer of visual communication that transcends traditional methods. This feature allows for real-time collaboration where experts, though miles away, can guide technicians by highlighting specific components, providing instructions, or sketching out solutions. The lines drawn by users not only exist virtually on the screen but are intelligently mapped onto the physical machinery or environment, ensuring precise and context-aware communication.

Untitled design (2)-2An additional enhancement to this visual communication aspect is the ability for users to plot circles, allowing them to emphasize key areas or components. This feature is particularly useful when indicating specific points of interest during troubleshooting or repair processes. By highlighting these areas with circles, technicians can effectively convey information to off-site experts, streamlining the diagnosis and resolution of issues.

In a new and innovative addition to MREG, users now have access to a measuring tool. This tool adds a new layer of functionality, allowing technicians to measure distances and dimensions in the physical space they are working in. This feature significantly increases the accuracy of communication, as precise measurements can be shared between on-site technicians and remote experts. Whether it's determining the size of a replacement part or assessing the spatial requirements for a repair, the measuring tool ensures that information is conveyed with utmost precision.

In essence, MREG is not merely a remote collaboration tool; it is a dynamic and immersive platform that leverages mixed reality technology to enhance communication in the field. The drawing and annotation features, coupled with the ability to highlight key areas using circles and now measure distances accurately, make MREG a powerful solution for field technicians facing unexpected machinery breakdowns. This innovative tool is reshaping the landscape of remote assistance, making it more intuitive, efficient, and ultimately reducing downtime in critical industrial scenarios.

Want to talk to an expert? Contact us.

Back to Blog