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Service Desk for PTC Windchill and ThingWorx IIoT

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Use the Boston Engineering customer portal to submit service requests, get status updates, and Check PLM/IIoT KPIs.

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Mixed Reality Expert Guidance FAQ

Mixed Reality Expert Guidance (MREG) is an augmented reality (AR) enhanced secure remote video support tool that connects Subject Matter Experts to workers remotely. This offers real-time instruction, support, and assistance regardless of distance or time zone, and allows both parties to see and interact with the same view simultaneously. Not sure if MREG is right for you? Take a look at some of the most frequently asked questions.See MREG in Action

How does Mixed Reality Expert Guidance work?
Mixed Reality Expert Guidance (MREG) uses AR and a handheld device to overlay virtual content onto the user's real-world view. These devices track the user's movements and position, allowing them to interact with virtual objects and receive real-time guidance from experts. By mapping  Communication with experts is facilitated through audio and visual channels, enabling remote collaboration and knowledge sharing.

What are the advantages of using MREG?
MREG offers several benefits, including:

  • Remote Collaboration: Experts and users can collaborate from different locations, enabling real-time guidance without the need for in-person coordination.

  • Increased Efficiency: Users receive step-by-step instructions digitally, which reduces errors, streamlines project completion, and improves communication.

  • Cost Savings: Expenses can be minimized as experts provide guidance remotely without the need to travel.

What are the hardware requirements for MREG?
Mixed Reality Expert Guidance tracks user movement and overlays virtual content onto the real world. For both users to experience this interactivity, they can use a variety of different devices including tablets, headsets, or smartphones. Specific hardware requirements may vary depending on the application and platform used, but MREG is designed to be convenient and accessible to all.

Still have questions about MREG? Check out our Digital Solutions page or contact us with additional inquiries.

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