--- title: Closing the Expertise Gap in Defense Operations description: Bridging the Gap Between Expertise and Execution image: https://blog.boston-engineering.com/hubfs/Background%20digital%20image%20with%20touch%20icons.%20Innovative%20technologies.jpeg --- ![Spin gif](https://blog.boston-engineering.com/hubfs/raw_assets/public/Boston_Engineering_September2022/images/Spin.gif) ** ** Boston Engineering Customer Portal ## Service Desk for PTC Windchill and ThingWorx IIoT ![thigworx](https://blog.boston-engineering.com/hs-fs/hubfs/Boston_Engineering_September2022/images/thigworx.png?width=143&name=thigworx.png)   ![ptc](https://blog.boston-engineering.com/hs-fs/hubfs/Boston_Engineering_September2022/images/ptc.png?width=216&name=ptc.png) Use the Boston Engineering customer portal to submit service requests, get status updates, and Check PLM/IIoT KPIs. [![Sign In](https://no-cache.hubspot.com/cta/default/21108934/6a9fc184-54c0-4e07-a4ec-93658a369e1a.png)](https://cta-redirect.hubspot.com/cta/redirect/21108934/6a9fc184-54c0-4e07-a4ec-93658a369e1a) Emails for specific Issues ![Boston](https://blog.boston-engineering.com/hubfs/raw_assets/public/Boston_Engineering_September2022/images/be-logo.png) Questions regarding Managed services portal access [ info@boston-engineering.com ** ](mailto:info@boston-engineering.com) ![PTC](https://blog.boston-engineering.com/hubfs/raw_assets/public/Boston_Engineering_September2022/images/vuforia.png) Questions regarding PTC + ThingWorx + Vuforia [ ptc@boston-engineering.com ** ](mailto:ptc@boston-engineering.com) ![Ansys](https://blog.boston-engineering.com/hubfs/raw_assets/public/Boston_Engineering_September2022/images/ansys.png) Questions regarding Ansys [ ansys@boston-engineering.com ** ](mailto:ansys@boston-engineering.com) ![](https://blog.boston-engineering.com/hubfs/Background%20digital%20image%20with%20touch%20icons.%20Innovative%20technologies.jpeg) # Closing the Expertise Gap in Defense Operations Published by [ Rachel Kasson ](https://blog.boston-engineering.com/author/rachel-kasson) on May 13, 2026 4:03:17 PM Bridging the Gap Between Expertise and Execution Modern defense systems are increasingly complex, but skilled personnel are not always co-located with mission-critical equipment. Whether on a naval vessel, forward operating base, or remote testing site, teams often face delays when specialized knowledge isn’t immediately available. ##### **The Problem: Expertise Is Not Always Where It’s Needed** Traditionally, solving these issues requires: These inefficiencies can directly impact readiness and mission success. ![robotics29](https://blog.boston-engineering.com/hs-fs/hubfs/robotics29.png?width=870&height=296&name=robotics29.png) ##### **The Reality: Distance Slows Decision-Making** Defense organizations operate globally, often in contested or austere environments. When technicians encounter unexpected issues, they may need to leave their post or halt operations entirely to seek help—creating downtime and risk. ##### **The Solution: Real-Time Expert Guidance with MREG** Boston Engineering’s Mixed Reality Expert Guidance (MREG) changes this paradigm. MREG connects field personnel with remote experts through a secure, augmented reality-enabled platform, allowing both parties to see and interact with the same environment in real time. This enables: ![MREG](https://blog.boston-engineering.com/hs-fs/hubfs/MREG.jpg?width=760&height=454&name=MREG.jpg) ##### **Why It Matters for Defense** With MREG, defense teams can: In high-stakes environments, the ability to **solve problems instantly—without moving people—can be the difference between mission success and failure.** ![MREG Mixed Reality Banner](https://blog.boston-engineering.com/hs-fs/hubfs/MREG%20Mixed%20Reality%20Banner.png?width=740&height=111&name=MREG%20Mixed%20Reality%20Banner.png) ##### **Built on Boston Engineering Expertise** MREG is more than a standalone tool—it’s backed by Boston Engineering’s deep capabilities in systems engineering, IoT, and advanced technology integration. This means MREG can be tailored to fit complex defense environments, integrate with existing systems, and scale across organizations. Contact Boston Engineering to learn how MREG can support your mission. [**Contact us today**](https://www.boston-engineering.com/contact/). ![are you ready for mreg horizontal](https://blog.boston-engineering.com/hs-fs/hubfs/are%20you%20ready%20for%20mreg%20horizontal.png?width=756&height=278&name=are%20you%20ready%20for%20mreg%20horizontal.png) --- --- ### The 2025 Boston Engineering Technology Overview is Here!   ### [Embrace the future trends that are shaping a new era of engineering excellence. 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[Read More ](https://blog.boston-engineering.com/design-for-x-at-boston-engineering-a-deep-dive) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Rachel Kasson", "url" : "https://blog.boston-engineering.com/author/rachel-kasson" }, "dateModified" : "2026-05-13T20:03:17.062Z", "datePublished" : "2026-05-13T20:03:17.000Z", "headline" : "Closing the Expertise Gap in Defense Operations", "image" : [ "https://blog.boston-engineering.com/hubfs/Background%20digital%20image%20with%20touch%20icons.%20Innovative%20technologies.jpeg" ], "mainEntityOfPage" : { "@id" : "https://blog.boston-engineering.com/closing-the-expertise-gap-in-defense-operations", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.boston-engineering.com/hubfs/Boston%20Engineering-logo%2003-2020.png" }, "name" : "Boston Engineering" } } ```